QUESTIONS?
Frequently Asked Questions
What is Kustom?
Kustom creates premium, custom-made baseball gear for teams and organizations. Each collection is built around your team’s colours, logos, and identity.
What gear does Kustom offer?
Kustom offers custom batting gloves, elbow guards, extended leg guards, hand guards, sliding mitts, arm sleeves, headbands, and storage cases.
How does the sizing process work?
We bring product samples to your organization and properly size every player in person before the ordering window opens.
How does team ordering work?
Players and families order individually through a dedicated team ordering page during the team’s ordering window.
How do I choose my size?
Select your player on the team ordering page to see their recommended sizes based on their in-person fitting. You can still choose a different size if needed.
Can I choose a different size than my recommendation?
Yes. Your in-person fitting provides a recommended size, but you can choose a different size when ordering if needed.
How long does my order take?
Custom orders typically take 6–8 weeks to be delivered after the team ordering window closes.
Can I order after the deadline?
The deadline lets us submit the team’s complete custom order for production. Contact us as soon as possible if you miss it and we will let you know what options are available.
Can I order gear without a team?
Kustom is primarily built around team and organization collections. Contact us and we can discuss what may be possible.
Are the products custom-made?
Yes. Team colours, logos, product selections, and player sizing are used to build the collection for your organization.
Are storage cases included?
Storage cases are included with batting gloves and sliding mitts.
How do I request a team design?
Use the Get a Free Team Design page or contact Kustom directly with your organization details.
How can I contact Kustom?
Use the Contact Us page or email hello@kustombaseball.com.
